I made it 3x easier for 20,000+ employees to get back to work.

I made it 3x easier for 20,000+ employees to get back to work.

Timeline

Scaled Version — Sept '23 - Feb '24

MVP — Nov '21 to Jan '22

Role

Senior Interaction Designer

Key Skills

User Research

Product Metrics

UI Design

UX Design

Team

1 Product Designer

1 Design Manager

10 Developers

2 Project Managers

1 Scrum Master

Quickly book and check-in to hot desk

Quickly book and check-in to hot desk

Quickly book and check-in to hot desk

Quickly book and check-in to hot desk

View colleagues in-office days

Book an available meeting room at work

Find information about your colleagues

Impact

Results

🏆 Scaled from 3,000 MVP users to 20,000+ monthly active users across 5 RBC corporate offices within 6 months.

🏆 Achieved 34% adoption across eligible employees within 8 weeks of launch, validating the need for experience.

🏆 70% of surveyed employees reported a significant improved in-person planning attributed to our product.

Why this work mattered

Employees were commuting without certainty that teammates or desks would be available. This reduced trust in return-to-office initiatives and created daily coordination friction.

Employees were commuting without certainty that teammates or desks would be available. This reduced trust in return-to-office initiatives and created daily coordination friction.

This product let employees confidently plan office days, collaborate in person, and secure desk space reliably.

This product let employees confidently plan office days, collaborate in person, and secure desk space reliably.

The Problem

Fewer than 20% of employees were attending the office three days per week.

Fewer than 20% of employees were attending the office three days per week.

Attendance was socially driven and employees lacked visibility into:

⚠️ Who would be in-office

⚠️ Whether desks would be available

⚠️ How to coordinate team presence

This created unpredictable office experiences and reduced motivation to commute.

The Opportunity

If employees could easily see when relevant colleagues would be in-office and secure their desk in advance, they would plan attendance more intentionally.

This could improve:

💪 In-person collaboration

💪 Desk utilization

💪 Adoption of return-to-office policies

The Solution

I designed a workplace coordination system.

  • Share and view in-office schedules

  • Automatically reserve desks

  • Secure workspace through real-time check-ins

  • Coordinate attendance with relevant teammates

In-Office Scheduler

If employees could easily see when relevant colleagues would be in-office and secure workspace in advance, they would plan attendance more intentionally.

This could improve:

  • In-person collaboration

  • Desk utilization

  • Adoption of return-to-office policies