How I made it easier for employees to get back to work.
Introduction
After spending years working remotely, teams at the Royal Bank of Canada (RBC) are now being asked to permanently adopt a hybrid work style by going to the office 3 days a week.
As part of the Workplace Solutions team, I was tasked with creating tooling that assisted and encouraged a smoother "return to office" transition.
Results
🏆 Scaled from 3,000 MVP users to 20,000+ monthly active users across 5 RBC corporate offices within 6 months.
🏆 Achieved 34% adoption across eligible employees within 8 weeks of launch, validating the need for experience.
🏆 70% of surveyed employees reported a significant improved in-person planning attributed to our product.
The Product
An in-person day scheduler for RBC employees and their teams to find the best days to work in-office vs. remotely.
Key Flows
Summary
The success of this feature relies on people accurately adding their in-office days. If a user hasn't filled out their in-office days, it prompts them to add their in-office days. It also pre-populates an in-office day if the employee has directly booked a desk or a meeting in-office.
The “People In-Office” homepage section shows how many teammates will be in the office today and tomorrow, motivating lower-frequency attendees to come in more often.
Weekly Stats
For some employees, seeing weekly statistics helped them avoid peak days and book less busy ones if seating was limited for their team.
The results
🏆 Scaled from 3,000 MVP users to 20,000+ monthly active users across 5 RBC corporate offices within 6 months.
🏆 Achieved 34% adoption across eligible employees within 8 weeks of launch, validating the need for experience.
🏆 70% of surveyed employees reported a significant improved in-person planning attributed to our product.